Frequently Asked Questions

Everything you need to know about booking, ACC, what to expect, and how physiotherapy at Grey Lynn Physio works.

  • No. In New Zealand you can book directly with a physiotherapist — no GP visit needed. Simply call us or book online and come straight in.

  • Yes. Use our online booking system to find a time that suits you. Look for the orange button at the top or bottom of the page

  • We aim to see new patients as quickly as possible — often the same day. If you're in acute pain or have a time-sensitive injury, let us know when you book, and we'll do our best to fit you in sooner.

  • First appointments are typically 45–60 minutes. This gives Damian time to take a full history, assess your movement and condition, and start hands-on treatment in the same session.

  • Any relevant imaging (X-rays, MRI or CT scans), comfortable clothing for the area being treated, and your ACC claim number if you have one. Otherwise, nothing — we'll sort it.

  • Loose, comfortable clothing that gives access to the area being treated. Shorts for knee, hip, or lower back issues. A singlet or loose t-shirt for shoulder or upper back concerns. We have a private treatment room.

Booking Appointments

  • We don't provide an after-hours service, but help is always available:

    • In an emergency, call 111. For example, chest pain, difficulty breathing, a serious injury, or sudden weakness, numbness or loss of bladder or bowel control.

    • For urgent care after hours, visit Ascot 24/7 White Cross, Ascot Hospital, 90 Green Lane East, Remuera, Auckland 1051. It's open 24 hours; phone 09 520 9555.

    • For free health advice any time, call Healthline on 0800 611 116, or contact your GP.

  • If you wish to cancel your appointment, please let us know as soon as possible. Call us on 021 714 242, or email us at Support@greylynnphysio.co.nz

    Late cancellations or missed appointments may incur a $25 fee.  

  • Yes. Late cancellations or missed appointments may incur a $25 fee.  

After-hours care

Cancellations or changes to Appointments

  • Yes, if your injury was caused by an accident. ACC covers the majority of the treatment cost — you pay only a small patient co-payment per session. Grey Lynn Physio is an ACC registered provider.

  • Any injury caused by a specific event — a fall, a collision, a sudden awkward movement, a sports injury, a workplace incident. ACC does not cover conditions that develop gradually (like arthritis or wear and tear), but if you're unsure, call us and we'll tell you straight away.

  • You don't have to do anything beforehand. Simply book your appointment, let us know it may be ACC-related, and Damian will register the claim at your first visit. We handle all the paperwork.

  • ACC co-payment is $40 for 30mins and $55 for 45mins and $75 for 60mins

  • You can dispute an ACC decision through a review process. We can advise you on your options. You can also choose to continue on a private basis — we'll discuss this openly with you.

  • Sometimes. If you haven't yet claimed ACC for the injury and it was caused by an accident, you may still be eligible. Time limits apply, so it's worth checking sooner rather than later.

ACC Claims

  • Damian takes a thorough history of your injury and health background, then assesses your movement, strength, and specific condition. He explains what he finds and begins hands-on treatment in the same session. You'll leave knowing exactly what's wrong, why, and what's going to fix it.

  • This depends on your specific condition and how long you've had it. Damian will give you an honest estimate at your first appointment. Acute injuries often resolve in 3–6 sessions. Chronic or more complex conditions may require more. We don't string people along — the goal is always to get you better and independent as quickly as possible.

  • The McKenzie Method (Mechanical Diagnosis and Therapy) is one of the most researched and clinically proven approaches to treating back, neck, and limb pain. It identifies the mechanical cause of your pain using movement tests and applies a targeted protocol to resolve it. Damian Taylor is a credentialled McKenzie Method specialist — one of a small number in Auckland.

  • Yes. Damian has been using  acupuncture and dry needling as part of an integrated physiotherapy approach for over 25 years.

  • Yes. Grey Lynn Physio provides structured post-surgical rehabilitation following hip and knee replacement, ACL reconstruction, shoulder surgery, spinal surgery, and more.

Treatment & Recovery

  • Rates for private physiotherapy sessions are $80 for 30mins, $115 for 45mins, $155 for 60mins.

  • You can pay for your session with cash, credit card or eftpos.

  • Grey Lynn Physio is at 15 Surrey Crescent, Grey Lynn, Auckland 1021. Easy to reach from Ponsonby, Westmere, Herne Bay, Kingsland, and the inner city. See our Contact page for more info.

  • There's plenty of street parking nearby

  • The clinic has ramp access, on-site parking and nearby street parking.

    Please note there is no accessible toilet on site.

    If you have any access needs, let us know when you book and we'll do our best to help.

  • Yes, Damian has extensive experience treating children and understands that this often can require different strategies and techniques. He has passed all relevant checks by CVCheck to safely treat children.

  • Your rights. Everyone using health services in New Zealand is protected by the Code of Health and Disability Services Consumers' Rights. You have the right to:

    1. Be treated with respect

    2. Fair treatment, free from discrimination, pressure, harassment or exploitation

    3. Dignity and independence

    4. Care of a proper standard

    5. Communication you can understand, including a free interpreter if you need one

    6. Be fully informed about your condition, your options and the costs

    7. Make your own choices and give or withhold consent

    8. Have a support person or whānau with you

    9. Rights relating to teaching and research

    10. Complain, and have your complaint taken seriously

    You're welcome to bring a support person or whānau member to any appointment. You can also ask for a second opinion at any time.

    Feedback and complaints. We welcome all feedback, positive or negative, because it helps us improve. If something isn't right, please tell us. Raising a concern will never affect your care.

    • Talk to us. Speak to Damian directly, call 021 714 242, or email support@greylynnphysio.co.nz. You can raise a concern in person, by phone, in writing, or through a support person or advocate.

    • What happens next. We'll acknowledge your complaint in writing within 5 working days. Within the following 10 working days, we'll let you know our decision or whether we need more time to look into it. We'll explain what we've found and any actions we're taking.

    • Independent support. You can contact these free, independent services at any time, including instead of coming to us first:

Cost & Practical Information

Still have a question?

Give us a call or send us an email, and we will be happy to help.

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